Allen University Office of Information Technology

 

The Office of Information Technology (OIT) is committed to delivering a first class IT infrastructure and exceptional customer support. We provide the technical means of accomplishing the educational goals of the university.

OIT is responsible for providing information technology services to the Allen University (AU) community. These services include:

  • Network Infrastructure;
  • Data, Email, and Help Desk Support;
  • Network and Data Security;
  • System Development and Maintenance;
  • Implementing and maintaining communication systems and services;
  • Installation of applications and computer hardware;
  • Planning, assessment, and innovation of IT services to meet present and future customer needs.

We are dedicated to continuous improvement of our environment and providing responsive services to our customers.

Contact Us

By phone: 803-376-5901

By email: support@allenuniversity.edu

Visit us: 1530 Harden Street, Columbia, SC 29204. We are located in the lower level of the J. S. Flipper building.

Our Staff

Director of Information Technology Services
Samuel Madison Paschal Jr.

Network Administrator/System Engineer
Ricardo Harrison

Helpdesk Support Technician
Vacant

IT Work-Study Students
Madison Sumter

Joshua Vaughn

 

MyAllen Portal or JICS Browser Support
 
The following browsers and platforms are tested regularly with JICS on desktop/laptop platforms:
• Firefox (current stable version on Windows & Mac)
• Microsoft Edge (current stable version)
• Google Chrome (current stable version on Windows & Mac)
• Safari (current stable version on Mac- NOT SUPPORTED ON WINDOWS)

 

Google Chrome: Clear Browsing Data

Assuming you use a keyboard, the quickest way to the Clear browsing data window in Google Chrome is by using the keyboard shortcut Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac).

How Can You Look at a Cached Website on Google? 

If you aren't into keyboard shortcuts, here's how to clear the Chrome browser cache on your computer:

  • Select the three-dotted menu button in the upper-right corner of Chrome and select Settings in the drop-down menu.
  • Choose Advanced at the bottom of the page.
  • Select Clear browsing data.
  • Check the box next to Cached images and files

Also choose All time from the Time range option at the top to make sure you get everything.

  • Choose Clear data.

Google has more details on clearing browsing data in Chrome.

CLEAR CACHE IN THE CHROME MOBILE APP

In Chrome's mobile app:

  • On Android, open the Chrome app and tap the three-dotted menu icon at the top of the screen. iOS users can find this button at the bottom.
  • Tap Settings in the menu.
  • Tap Privacy.
  • Choose Clear browsing data.
  • Tap Cached images and files to place a check mark next to it.
  • Select Clear data on Android or Clear Browsing Data on iOS, and then confirm with Clear (Android) or Clear Browsing Data (iOS) in the pop-up window.

Firefox: Clear Recent History

In Mozilla's Firefox browser, you clear the cache from the Clear Recent History or Clear Data area.

The Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac) keyboard shortcut is the fastest way to open the Clear Recent History screen, which looks like this:

        Don't forget to choose Everything from the Time range to clear options, assuming that's your intent.

To get to the Clear Data screen through the menus, do this:

  • In Firefox's menu button (the three-lined hamburger icon), select Options.
  • Choose Privacy & Security from the left.
  • Select Clear Data in the Cookies and Site Data area.

If you scroll down a bit and choose Clear History, you'll get to the same screen that the shortcut above takes you to.

  • In the Clear Data screen that opens, select Cached Web Content.
  • Choose Clear.

See a complete tutorial on clearing the cache in Firefox.

CLEAR CACHE IN THE FIREFOX MOBILE APP

To delete the cache in the Firefox mobile app:

  • Tap the three-line menu icon at the top (Android) or bottom (iOS) of the app and choose Settings in the menu.
  • Select Clear private data on Android, or Data Management on iOS.
  • Enable the Cache option.
  • Choose CLEAR DATA on Android. If you're on an iOS device, select Clear Private Data and then confirm with OK.

Safari: Empty Caches

In Apple's Safari browser on a Mac, clearing the cache is done via the Develop menu. Just select Develop in the Safari menu bar and then choose Empty Caches.

You can also clear the cache in Safari on a Mac using the Option+Command+E keyboard shortcut.

        If you don't see Develop on your Safari menu bar, enable it via Safari > Preferences > Advanced, followed by selecting Show Develop menu in menu bar.

CLEAR CACHE IN THE SAFARI MOBILE APP

Clearing the browser cache from mobile Safari on your iPhone or iPad is accomplished in a different app.

  • Open the Settings app and tap Safari.
  • Scroll down and tap Clear History and Website Data.
  • Tap Clear History and Data to confirm.

Microsoft Edge: Clear Browsing Data

There are two versions of the Microsoft Edge browser, Edge and Edge Legacy. These steps are for the newer, Edge browser.

Clearing the cache is done via the Clear browsing data menu.

The fastest way to the Clear browsing data menu is via the Ctrl+Shift+Del keyboard shortcut.

Here's another option:

  • Open Microsoft Edge and select the three-dotted menu button at the top of the screen.
  • Select Settings.
  • Go to Privacy and services.

If you don't see these options, open the menu from the button at the top left of this screen.

  • Select Choose What to Clear.
  • Select the items you want to delete and then choose Clear now.

See how to clear the cache in Microsoft Edge for more help.

CLEAR CACHE IN THE EDGE MOBILE BROWSER

To delete cache files from the Edge mobile app:

  • Open the Edge app and tap the three-dotted menu button at the bottom.
  • Choose Settings.
  • Select Privacy and Security.
  • Tap Clear browsing data.
  • Make sure Cached images and files is selected on Android, or Cache on iOS. This screen is also how you can delete other items like saved passwords and cookies.
  • On Android, tap Clear and then confirm with CLEAR. For iOS, choose Clear browsing data and then Clear.

More About Clearing Caches in Web Browsers

Most browsers have at least basic cache management settings where, at a minimum, you can choose how much space you'd like the browser to use for its cache.

Some browsers let you choose to automatically clear the cache and other data that might contain private information every time you close the browser window.

In most browsers, you can overwrite a web page's stored cache without deleting all the cache collected by the browser. In essence, this erases and replenishes the cache for that specific page only. In most browsers and operating systems, you can bypass the cache by holding down the Shift or Ctrl key as you refresh.