iMac Support

Academic Computing

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Welcome to the 🍎 Environment

🐝🐝Welcome Fellow Yellow Jackets🐝🐝

 

Say hello to the future with the deployment of iMac desktops and Macbook Airs. This page is designed for new users and anyone who may need a refresher to the IOS World. Please feel free to download training material and useful tips to pave the way for everyone to be a super user to iMacs❗️❗️

Mac Computers

Get help using 'Mac Computers'

  • iMac Desktop🖥

    Learn how to navigate the iMac desktop with the training videos provided below. 
    Customizing Dock Menu

    Learn how to customize dock menu by dragging and dropping applications on to task bar.

    Required
    Customizing Dock Menu.mov
    Use Virtual Desktops

    Learn the usage of virtual desktops and Mac keyboard shortcuts for fast and easy navigation. 

    Required
    Usage of Virtual Desktops.mp4
    Enable "Right-Click"

    Learn how to enable the well known "right-click" to have quick access to task menu.

    Required
    How to enable %22right-click%22 on mouse.mov
    Changing Colors of Folders

    Learn how to change the colors of folders on desktop.

    Required
    Changing Colors of Folders.mp4
    Hot Corners

    Learn how to enable and use Hot Corners. 

    Required
    Hot Corners.mp4
    Screen Shot/Recording

    Learn how to effectively screenshot and screen record using your snipping tool. The keyboard shortcut is "cmd+shift+5"

    Required
    Screenrecord.mp4
    Showing File Options in Apple Menu

    Learn how to locate apple menu and recognize the file options for current running application.

    Required
    File Options.mp4
    Navigate iMac/Airbook Desktop

    Learn how to navigate your new iMac/Airbook desktop. Learn the key differences between Microsoft Windows and Apple interface and applications. Great for beginners and someone who has little to none experience with Apple devices. 😁

    Required
    Airbook Desktop.mp4
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Customizing Dock Menu

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Safari (Browser)🎯

    Learn how to navigate Safari app on iMac desktop with the training videos provided below. This is the built in browser; also the equivalence to internet explorer.
    Using MS 365 via Browser

    Learn how to log into Microsoft 365 through web browser (Safari).

    Required
    Logging into MS 365 via Browser.mp4
    Open new tab on Safari

    Learn how to open a new tab on Safari and the Mac shortcut for this action.

    Required
    Opening new tab on Safari.mov
    Request Leave via J1Web

    Learn how to request leave via J1web on My Allen.

    Required
    Requesting leave via J1Web.mov
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • MS Office Applications🤗

    This sections helps users understand the basics on using MS applications. 
    Downloading MS 365 Apps

    This video teaches the user how to download MS 365 applications onto the desktop

    Required
    Downloading MS 365 Apps.mov
    Creating "Rules" for Outlook

    This video teaches the user how to create rules on outlook for better organization on Outlook email client.

    Required
    Creating %22Rules%22 for Outlook.mov
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

iMac Support Chat

Get help using 'iMac Support Chat'
    User Name Complete chat history Chat date and time

    Resources

    Get help using 'Resources'

    • Instructions

      Name Description Status Source
      Reset Password Required Reset MyAllen Password.docx Edit Reset Password Delete Reset Password
      While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

    • Wi-Fi Connectivity

      Name Description Status Source
      Connecting to AllenUWireless (Windows) Required Connecting to AllenUWireless (Windows).pdf Edit Connecting to AllenUWireless (Windows) Delete Connecting to AllenUWireless (Windows)
      Connecting to AllenUWireless (MacOS) Required Connecting to AllenUWireless (MacOS).pdf Edit Connecting to AllenUWireless (MacOS) Delete Connecting to AllenUWireless (MacOS)
      While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

    • Acer Chromebook Tablet

      Name Description Status Source
      Chromebook Quick Setup Guide Required Chromebook Setup Guide.pdf Edit Chromebook Quick Setup Guide Delete Chromebook Quick Setup Guide
      Chromebook User Manual Required User Manual_Acer_1.0_A_A.pdf Edit Chromebook User Manual Delete Chromebook User Manual
      While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.